Privacy Policy for Andante Lodge and Venue
Effective Date: 2025/05/15
Andante Lodge and Venue (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website: andnatelodge.co.za.
1. Information We Collect
We collect and process your personal information primarily to provide you with a better experience and to manage our relationship with you. This includes:
Personal Information: Your name, email address, phone number, and other contact details when you contact us or make an enquiry or booking.
Booking Information: Dates, preferences, and other relevant details for accommodation or venue hire.
Technical Data: IP address, browser type, operating system, referring URLs, device information, and pages viewed.
Cookies and Tracking Tools: Used for analytics and advertising purposes (including Google Ads and Google Analytics).
2. How We Use Your Information
Your information may be used to:
Respond to enquiries and process bookings.
Provide and manage our hospitality and venue services.
Communicate with you about updates, offers, or promotions (only if you opt in).
Improve our website and customer experience.
Serve relevant ads via platforms like Google Ads.
Comply with legal obligations under South African law.
3. Sharing of Personal Information
We will not sell or rent your personal information to third parties. We may share your information with:
Service Providers: Trusted third-party providers who help us operate our website or process bookings (under strict confidentiality agreements).
Advertising & Analytics Partners: Like Google Ads, to help us run personalised advertising campaigns.
Authorities or Legal Entities: When required to comply with South African law or protect our rights.
4. Cookies and Tracking Technologies
We use cookies to:
Enhance your website experience.
Track website performance and visitor behaviour (e.g. Google Analytics).
Deliver personalised advertisements (e.g. Google Ads remarketing).
By using our website, you consent to our use of cookies. You can control cookie settings in your browser or opt out of personalised Google advertising at: https://www.google.com/settings/ads
5. Your Rights Under POPIA
As a South African resident, you have the right to:
Access and correct your personal information.
Object to the processing of your personal information.
Request deletion of your personal information (subject to legal retention requirements).
Lodge a complaint with the Information Regulator if you believe your rights under POPIA have been infringed.
To exercise your rights, please contact us using the details below.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites and encourage you to review their privacy policies.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be published on this page, and where appropriate, notified to you.
9. Contact Information
If you have any questions, requests, or complaints about your personal information, please contact us:
Andante Lodge and Venue
Email: bookings@andantelodge.co.za
Phone: +27 82 464 8419 or +27 83 293 9876
Physical Address: 733 Piering Road,
Rietvalleirand, Pretoria 0147
Information Officer: Elmo Botha
